To log a Support issue, please send an e-mail to
support@exchangewise.com,
giving us the following information:
- What Edition of MX-Contact have you installed? Evaluation/Personal/Professional/Workgroup/Corporate/Enterprise
- What version of MX-Contact is installed? (To see this, click
the About-MX-Contact icon to the far left of
the main MX-Contact Toolbar)
- Outlook/Office Environment:
Outlook Version: 2000/2002/2003
Outlook Service Pack/Release: SP-1/SP-2/SP-3
Outlook Language: English/German/Other (Please specify):
- Operating System:
Windows Version: 98/ME/NT Workstation/NT Svr/2000 Prof/2000 Svr/2000
Adv Svr/XP Home/XP Prof/2003 Std/2003 Ent
Windows Service Pack:
Windows Language:
Windows Regional Settings:
- Was Outlook installed separately from Office, i.e. from a different
CD?
- Was Outlook upgraded from a previous version. If so what was
the previous version?
- Where is your MX-Contact set of folders?
Personal Folders File (MXContact.pst)
Public Folders
SQL Database (Enterprise Edition)
- Do you have any other Outlook COM Add-Ins installed?
- What Mail Format is your Outlook set to?
Plain Text
Rich Text
HTML
- Are you using Word as your E-Mail Editor?
- Are you using MX-Contact in off-line mode? Is so does the problem
only occur when you are off-line?
- Do you have a Virus Checker Installed? If so, which product/version?
- Describe the problem:
- Describe the exact steps taken to reproduce the problem, from
the time you open Outlook.
- Do you believe this is a Bug in MX-Contact or an environmental
problem caused by a combination of software, operating system,
and/or Outlook/Office versions on your particular machine?
Bug/Issue
- Has the problem you will describe below been occurring since
you installed MX-Contact, or only recently? If the latter, what
has changed, i.e. have you installed anything new on your computer?
- Is the problem occurring on every user's machine? Do any of
the users for whom MX-Contact is working OK have the same Outlook/Office/Operating
System environment as you?
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