Support
ExchangeWise offers a full range of implementation and support services, either directly to the end-user or via one of our Certified Partners. These services ensure that:
We understand your requirements completely.
The system is customised according to your needs.
Your internal administrators are guided on how to assist us in ensuring the implementation is as rapid and as smooth as possible.
Your users are trained in the use of the system, as well as in Outlook and Exchange Server in general.
Your questions/technical problems and issues are answered/resolved as quickly as possible.
Your users receive regular updates on new features and enhancements as well as tips and tricks on both our product(s) and Outlook/Exchange Server.
You have access via our web site to the latest versions of our products.
With over 40 years of collective experience in Contact Management, Customer Relationship Management and Collaborative Systems amongst our direct staff, we believe we can add value to your organisation in these areas. We offer the following services:
Customer Care: Our Customer Care Department responds to your non-technical day-to-day queries and questions.
Product Maintenance: Our Development Team provides regular upgrades to our products to ensure you stay on the cutting edge of technology.
Technical Support: Our Technical Services Team ensures you get the resolutions you need to optimise your system.
Professional Services: Our Professional Services Team offers the full spectrum of implementation services to deliver the solution you expect.

Read more about the Support Plans available and the Costs associated with each of these.

Click here to download a printable version of our Support Policy in PDF Format.
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