One feature of MX-Contact that is guaranteed to save you a lot of time when handling e-mails is the E-Mail Templates facility.

This document describes the functionality relating to E-Mail Templates and should assist you in answering the following typical questions that are asked:

• How can I cut down on the time spent answering standard e-mails, particularly those requesting information about products and services, etc.
  
  
• How do I create e-mail templates that can easily be inserted into e-mails that I compose or reply to.