Support > Customer Care
The Customer Care Department provides limited non-technical information on product-related/order status questions.
The following issues are covered under Customer Care and are not charged for, providing the request is submitted via e-mail to mailto:theteam@exchangewise.com:
Central point of contact for general questions on the ExchangeWise/MX-Contact product suite.
License Key generation/swop-outs for MX-Contact.
All sales related/order inquiries, including returns/credits.
Rebate Inquiries.
Responding to customer feedback.
Granting access to the Community, Customer and Partner Areas of our web site.
Providing available documentation and working through document retrieval issues with our web site.
General post-sale questions on the ExchangeWise/MX-Contact product suite.

Learn about the other types of Support we offer, namely:

Product Maintenance
Technical Support
Professional Services

 

 

 

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