The rollout is started only after the MX-Contact system has been well tested and the users are comfortable with it. In fact, we encourage the users to "play" with the training database with their own workstation or laptop for a few days before using the system in a production environment.

Rollouts are usually done in stages with some teams/departments using the product before others. In this way we have the opportunity to focus our support and to correct any problems that arise before they impact the entire team.