Learning how to effectively use your new MX-Contact system is perhaps the most important activity you can do to ensure a successful implementation. We provide high-quality training programs that give you the individual attention you need when learning a new system.

We offer a number of training programs:

	User Training
	Trainer (i.e. Train the Trainer)
	Administration Training
	Developer Training

Most of these classes are required for a typical MX-Contact implementation. The classes are designed to build on each other rather than stand alone as individual modules. For example, the System Administration class assumes that you have a working knowledge of the MX-Contact system gained in the MX-Contact User Training Class. You must ensure that each participant has successfully completed any prerequisites applicable to the course.

Class Size 

Course attendance is limited to 8 students per customer per session. The recommended class size is 6 students.

Training Facilities

If ExchangeWise does training on-site you are required to provide a training room with the following:

	projection screen
	light control
	white board or writing pad and easel

You must provide each student with a computer meeting the minimum MX-Contact requirements. We suggest that the student’s computer be the same as the computer they plan to use for MX-Contact, such as a laptop. Optionally, a small local area network (LAN) may be used for training. You are responsible for ensuring the training environment and workstations are properly set up prior to the arrival of the instructor.

All user training involves a combination of class prerequisite reading and classroom training. The classroom training is conducted in a Training Room you make available for use throughout the project. Hands-on lab sessions are the primary focus of each class.

The class curriculum can be customised to meet your specific needs. A training schedule is set up for each user to ensure that training does not conflict with departmental schedules. We encourage you to not allow vacations during the training cycle if at all possible.

Administration Training

We provide training for your system administrator and one backup administrator on how to manage the MX-Contact system.

Developer Training

The Developer Training on MX-Contact is optional. Most companies will contract ExchangeWise to provide additional enhancements to the system over time. If you also want to learn how to customize forms, create new reports, new templates, or to make simple changes to the database and forms, ExchangeWise can provide this training for your database administrator or others in your information systems group.

We encourage your technical staff to work side-by-side with our project team to learn how to administer and to modify MX-Contact. It is our goal to put you in a position to be able to make the simpler improvements to MX-Contact in the future.