The Business Analyst is responsible for documenting the requirements of the company as a whole and of each division in turn.

The Business Analyst:

	Becomes familiar with the structure, nature of business and operational processes of each department or business unit.
	Documents the high-level requirements of each division in the Business Overview Document.
	Documents the detailed requirements in the User Requirements Document.

The Business Analyst requires the following skills and experience:

	At least 2 years experience in systems implementation
	An extensive knowledge of CRM Systems
	Good communication and documentation skills