Support > Technical Support > Advanced Support > Issues
The following issues/topics are covered under “Advanced Support” model:

Server Installation, Configuration and Setup
Installing MX-Sync.
Configuring MX-Sync.
Troubleshooting custom reports
Data Import using the MX-Contact/Import Data option.
Data Export.
Advanced System Usage
PDA Synchronization
Sales, Marketing and Support Modules
Territory Configuration
“How to” questions with regards to multi-processes or functions – e.g. how to do a mass mailing to a targeted list, how to create customer reports, etc.
Customisation
Use of the Outlook Forms Designer
Use of the Crystal Reports Designer
Use of VBScript
Use of Client Object Functionality
Advanced System Maintenance
Database Synchronisation (MX-Sync)
Data backup and recovery
Data Archiving
Data Import
Data Export

 


 
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