Support > Technical Support > Basic Support
Customers may contact ExchangeWise to receive "Basic" support per incident. Basic support is defined as features or functionality that could require modifications to the program in order to utilize in a customized fashion.

 Description: Read more about the exact details of Basic Support.
Qualification: See who qualifies for Basic Support.
Issues Covered : Read here for a list of the typical issues covered by Basic Support.
Cost: The costs for Basic Support depend on the Support Plan and the Type of Contact required to resolve the issue.
Payment: How payment is made depends on the Support Plan.
Exclusions: Read more about what is not covered by Basic Support.

Learn more about how Advanced Support differs from Basic Support.


 
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