Below is a list of the costs associated with each Support Plan. Fees vary depending on the type of contact required to resolve the problem..

Type of Support
Support Plan
KB
E-Mail
IM
RS
Phone
On Site
Pay per Incident
Free
Free
$ 15.00
$ 20.00
$ 20.00
$ 35.00
Support Contract
Free
Free
$ 13.50
$ 18.00
$ 18.00
$ 31.50
Pay per Incident
$ 15.00
$ 15.00
$ 22.50
$ 30.00
$ 30.00
$ 35.00
Support Contract
$ 13.50
$ 13.50
$ 20.25
$ 27.00
$ 27.00
$ 31.50
Note: Prices are in US Dollars per 15 Minutes
 
Abbreviations:
KB
Knowledge Base
IM
Internet Messaging (Yahoo/MSN, etc.)
RS
Remote Support (GoToMyPC, GoToAssist, Webex, etc.)

 

 

 

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