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| Support
> Technical Support
> Support Costs |
Below is a list of the costs associated
with each Support Plan.
Fees vary depending on the type of contact required to resolve the
problem..
| Type
of Support |
Support Plan |
KB |
E-Mail |
IM |
RS |
Phone |
On
Site |
| |
Pay per Incident |
Free |
Free |
$
15.00 |
$
20.00 |
$
20.00 |
$
35.00 |
| |
Support Contract |
Free |
Free |
$
13.50 |
$
18.00 |
$
18.00 |
$
31.50 |
| |
Pay per Incident |
$
15.00 |
$
15.00 |
$
22.50 |
$
30.00 |
$
30.00 |
$
35.00 |
| |
Support Contract |
$
13.50 |
$
13.50 |
$
20.25 |
$
27.00 |
$
27.00 |
$
31.50 |
|
| Note:
Prices are in US Dollars per 15 Minutes |
| |
| Abbreviations: |
| KB
|
Knowledge
Base |
| IM
|
Internet Messaging (Yahoo/MSN,
etc.) |
| RS
|
Remote Support
(GoToMyPC, GoToAssist, Webex, etc.) |
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