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Technical
Support Contract |
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A
block of Support may be purchased equivalent to 20 % of the
cost of software purchased (minimum $ 500). |
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The
Cost of each Incident
is dependent on the type of contact required to resolve an incident.
This total cost incurred in resolving any incident is then debited
against your Support “account”. |
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As
and when your account is depleted, you may purchase an additional
block. |
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Note that each block of support is valid for a year only, i.e.
any unutilised portion of support falls away 365 days after
that support was purchased. |
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The advantages to
purchasing support in advance are: |
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You receive a 10 % discount
on the rate that is applied to Pay per Incident Support. |
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You reduce the administration associated
with having to pay for each support incident logged. |
