For those customers wanting to avail themselves of Basic Technical Support via Phone/Internet Messaging, or Advanced Technical Support, you may purchase this support on one of the following bases:
Pay Per Incident Support
Support may be paid for by the Incident.
The total support cost is levied once the issue has been resolved.
Only credit card payment is accepted for this type of support.
Customers may not receive additional support or log further incidents until payment is made for all other closed issues
  Cost: The Costs are dependent on the type of contact required to resolve an incident.
  The advantages to purchasing support in this manner are:
  You only pay for what you use
Technical Support Contract
A block of Support may be purchased equivalent to 20 % of the cost of software purchased (minimum $ 500).
The Cost of each Incident is dependent on the type of contact required to resolve an incident. This total cost incurred in resolving any incident is then debited against your Support “account”.
As and when your account is depleted, you may purchase an additional block.
Note that each block of support is valid for a year only, i.e. any unutilised portion of support falls away 365 days after that support was purchased.
  The advantages to purchasing support in advance are:
  You receive a 10 % discount on the rate that is applied to Pay per Incident Support.
  You reduce the administration associated with having to pay for each support incident logged.
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