One of the great features of MX-Contact is its ability to link incoming and outgoing e-mail to the recipients and/or senders that are stored in the MX-Contact Contacts folder, and copy these e-mails to the shared (Public) E-Mail folder so that this correspondence is visible to other people in the organization.

This document should assist you in answering the following typical questions that are asked:

• How can I share e-mails that I send or receive with other staff members in the company so that they are also aware of client-related correspondence?
  
  
• How do I stop personal e-mails being shared with other team members?
  
  
• Can I link e-mails to a contact, company and/or opportunity?
  
  
• How can I stop being prompted about each e-mail that I send or receive and have MX-Contact link these automatically?
  
  
• How can I categorise e-mails so that I can group, sort and filter e-mails of certain types (e.g. all support-related e-mails)?